What is Customer Service Infinity?
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| www.customerserviceinfinity.com |
With this post we are taking a short detour from our Blog topics. However,I am getting lot of questions on Why Customer Service infinity and what Infinity has to do with Customer Service.
The English word infinity derives from Latin word infinitas, which can be translated as "unboundedness" and the Greek word apeiros, meaning "endless"refers to something without any limit.
Endlessness, infinitude, boundlessness, limitlessness; vastness, immensity, abundance, profusion, host, multitude, mass, wealth.The state or quality of being infinite.
To get the direct connection with Infinity, Lets recall our definition of Customer Service:
Non-bias,Consistent and cost effective Provision and delivery (of higher value than expected) to every person in need of your products or Services in timely manner ensuring quality, accuracy and impeccable after sales support.
Customer Service is an endless cycle that follows us everywhere. From our Social life to business,
we are pretty much each others customers.
Every person in need of your products or Services is defined as your Customer.
Customer Service Cycle is limitless, endless opportunities for improvement,open for boundless innovations,abundance of opportunities for creativity and it is part of every business and every industry.Hence the reason why Infinity and connection with Customer Service.
Customer Service Quotes
- Customers know that they have been back stabbed when they feel the deep
pain of betrayal. Their motto is : "Don't get mad, get even"
- Customer Service-is the art of trust. Developing Trusted relationship with
your Customers requires Organizational Positive ATTITUDE from the Top.
- The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy
- Organizational Customer Service Culture is built by Education and not by one off training.
- Customer Service Culture is the habit of being able to exceed Customer expectations with the best value and knowing how,when and why.
- It is not the employer who pays your wages. Employers only handle the money. It is the customer who pays your wages
- A business exists to create a customer. A Customer exist to keep business creative.
- The Customer is boss. And he can fire everybody in the company from the
chairman on down, simply by spending his money somewhere else
- A customer:the most important-We are dependent on him, not an
interruption but purpose of it,not an outsider in business.but part of
it.
- Customer Service The golden rule for every business person is this: ''Put yourself in your customer's Shoes and see it from their eyes".
- The customer perceives service in his or her own terms.You need to know
about customer feedback that says things should be better.
- Customer-based feedback must be translated into what the company must do internally not just to meet but exceed customers
- “To open a shop is easy, to keep it open is an art - However, A man without a smiling face must not open a shop"
- “If a thing’s worth doing, it’s worth doing well.” but in Customer Service, If is worth doing …it's worth overdoing!
- You can not just train your staff how to deal with your Customers. You must Educate them how to Live,love and breathe Customer Service
- Customer Service Key to Satisfied Customer - Keep your promises! How to keep
your Promises = Under promise but always over deliver=Excellence.
- “Make happy those who are near, and those who are far will come.”
- Returning Customer TRUST you because you Listen to them and keep delivering more than they expect from you. FIRST and EVERY time !
- Front line employees are Gold mine and a key to success of any
Business-reward their efforts-they are the driving force of your
Business.
- Work hard for your Customers,change attitude,raise your standards .Don't compete with others - Compete with what you're capable of.Ante up your Service delivery!
- Key to success of every champion is Ritual of raising standards and self expectations - Customer Service Culture has the same principles.
- Who has the Advantage in Business? Youth? Speed? Talent? Intelligence? No! its People who been there before.They know the road ahead.
- You business is controlled by decisions.Gain courage,make a decision and invest in your business.Start building Customer Service Culture
- Organizational Customer Service attitude and Building Customer Service Culture starts with management. make a decision - build a culture.
- Culture starts from the top.The biggest stranglehold of Customer Service Culture is coming from the Business management Resistance to change
- Golden Rules of Customer Service: Don`t let me wait! I should Ask only once! Fix it now-right here and then! Don't make me run around! Don`t say "I understand" if you don`t.
- Customer Service Culture starts with a refined collective understanding and appreciation of Customer Service attitude and behavior.
- You can buy any and every marketing and advertising Campaign - what you
can`t buy is FREE Word of Mouth advertising - You must earn it !
- Music for Customers ears: "I will get that sorted out for you NOW","We don't have it,but I will get it for you","Here is a little gift for you".
- Dont think because you hold 70%of market share that Customer don't have other Choice. They will find better choice and tell everybody about it.
- Sustained successful business Say`s Customer Service matters-provide service that adds more value than expected and more than anyone else can offer.
Thank you for reading
Yours truly
Dave
www.customerserviceinfinity.com
